Privacy Policy

Last updated: [date]

This Privacy Policy explains how Pure Gold Auto Spare Parts TR LLC S.P (“Pure Gold”, “we”, “us”) collects, uses and protects your personal information when you visit puregoldauto.com or buy from us. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.

Information We Collect

Information you give us

• Contact details: name, email address, phone number, billing and shipping address.
• Order details: products purchased, vehicle details or VIN you share for fitment checks, and order history.
• Account details: username, password and preferences if you create an account.
• Messages: anything you send us through the contact form, email or WhatsApp.

Information collected automatically

When you browse our website we collect technical data such as IP address, browser type, device information, pages visited and currency selection, using cookies and similar technologies.

Payment information

Card payments are handled by our payment provider. We do not store your full card details on our servers.

How We Use Your Information

• To process and deliver your orders, and to handle returns and refunds.
• To confirm the correct part for your vehicle.
• To respond to your questions and provide customer support.
• To send order updates, and marketing messages only if you have agreed to receive them.
• To improve our website, prevent fraud, and meet legal and tax obligations.

Sharing Your Information

We do not sell your personal information. We share it only with trusted parties who help us run our business, such as payment processors, delivery and courier companies, website hosting and IT providers, and authorities where required by law. These parties may only use your data to provide their services to us.

Cookies

We use cookies to keep your cart working, remember your currency and preferences, and understand how visitors use our site. You can control or delete cookies in your browser settings, although some parts of the website may not work properly without them.

Data Retention

We keep personal information only as long as needed for the purposes described above, including to meet accounting, tax and legal requirements. After that, we delete or anonymise it.

Security

We use reasonable technical and organisational measures, including SSL encryption, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where we are not required to keep it.
• Object to or restrict certain processing, including direct marketing.
• Withdraw your consent at any time, where processing is based on consent.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information.

International Transfers

Some of our service providers may store or process data outside the UAE. When this happens, we take steps to make sure your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top.

Contact Us

Pure Gold Auto Spare Parts TR LLC S.P
[Street name], Building No. [XX], Industrial Area [X], Sharjah, United Arab Emirates
Phone: +971 XX XXX XXXX
Email: info@puregoldauto.com