Refund Policy

Return, Refund and Replacement Policy

All returns need prior approval. Please contact us by phone, WhatsApp or email before sending any item back.

Returns

• Return requests must be made within [14] days of delivery.
• Items must be new, unused, uninstalled and in their original packaging with all labels attached.
• A restocking fee of [10%] applies to returns for reasons other than a defect or an error on our side (for example, change of mind or wrong part ordered). This fee is waived if the item is defective or we sent the wrong item.
• Electrical and electronic parts (such as control units and sensors), parts that have been installed, painted, modified or damaged by the customer, and special order items cannot be returned unless defective.
• Customers pay return shipping unless the item is defective or incorrect. We recommend a trackable shipping method.
• Customs duties and taxes paid on international orders are not refundable.

Nothing in this policy affects your rights under UAE consumer protection law. If you believe your case is covered by those rights, please contact us at info@puregoldauto.com.

Return Process

Email info@puregoldauto.com with your order number and the reason for return to receive a Return Authorisation (RA) number. Once approved, pack the item securely in its original packaging and send it to:

Refunds

When we receive your return, our team will inspect it. If approved, your refund will be processed within [14] business days to the original payment method. Your bank may take a further [5 to 10] business days to show it on your statement. We will notify you by email once it is processed.

If you prefer, we can issue store credit instead of a refund for use on a future order.

For defective or damaged products, please contact us with photos so we can arrange a replacement or refund.

Order Cancellation

• Orders can be cancelled any time before they are dispatched.
• If you cancel for any reason (for example, change of mind or ordering by mistake), a [5%] fee will be deducted from the refund to cover payment processing and administration costs.
• If we cannot fulfil your order due to stock or supplier issues, you will receive a full refund with no fee.
• Refunds for cancelled orders are made to the original payment method.

Questions

If you have any questions about returns or refunds, please contact us:

Pure Gold Auto Spare Parts TR LLC S.P
[Street name], Building No. [XX], Industrial Area [X], Sharjah, United Arab Emirates
Phone: +971 XX XXX XXXX
Email: info@puregoldauto.com